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PBX Operator Telecommunications Mercy St. Vincent Part-Time in Toledo, OH at Mercy Health

Date Posted: 5/16/2018

Job Snapshot

Job Description

Job Summary

Under limited supervision, processes incoming telephone calls, public address announcements, process all emergency codes according to established procedures for the Metro Hospitals (MSVMC, MSCH, MSAH, and Mercy).  Provide patient information when the Information department is closed.

Qualifications - Minimum


Must be able to read, write, and follow oral and written instructions.  Must have clear and professional speaking voice.

Must have High School diploma or GED

Must have the necessary interpersonal skills to effectively communicate with all levels of staff, patients and wide variety of outside callers.  Ability to maintain patient confidentiality.

Must be able to follow established policies and procedures in response to emergency calls/codes.

Position  requires one to three months on-the-job training to acquire necessary familiarity with Hospitals policies and procedures, and working knowledge of processing of  calls, emergency codes etc.

Must be able to handle stressful situation and large volume of calls for processing quickly and accurately.  Must be able to retain critical information for immediate response to critical situations.

Must be able to work within a team environment, communicating information to co-worker for processing of calls and information.

Must have the ability to function within Outlook, maneuver within the MercyNet Portal, and create and edit call schedules.

Previous keyboarding experience required.

Holidays, weekends, all shifts


Hours per pay period: 40

Hours: 3:00pm to 11:30pm

Position requires a weekend and holiday rotation and ability to float within department to cover open assignments.

Shift and Job Schedule

Job Shift: Afternoons, Job Schedule: Part-Time

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.