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Medical Assistant Lorain Family Medicine in Lorain, OH at Mercy Health

Date Posted: 7/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lorain, OH
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary

This position works within the scope of the Medical Assistant practice, and in alignment with standards of excellence and quality, provides patient care under the direction of the provider. Also performs accurate front desk workflows in the physician practice setting, while maintaining a high level of professional customer service. Floats and performs same functions to other Mercy Health Physicians’ offices, including extended shift hours and weekends, as needed.


Performs medical assisting duties as needed routinely. Please see Medical Assistant job description for specific MA duties.

Performs front office operations as expected. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or Medical Power of Attorney) as determined by Medicare, State and Federal guidelines.

Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.  Able to accurately balance the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment.

Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments. Manages the front office patient flow by collaborating with other staff and providers.

Performs office administrative duties when needed and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR).

Qualifications - Minimum


Required Minimum Education: Vocational/Technical Degree

Specialty/Major: Medical Assisting

Preferred Education: 2 year Associates

Specialty/Major: Medical Assisting


Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).


Must have graduated from a Medical Assisting program or have at least 3 years of direct medical assisting experience in a physician practice or ambulatory setting within the last 5 years. Would accept current CMA or RMA licensure in lieu of education.

Basic keyboarding and computer skills, ability to use standard office equipment (phone, fax, copier, printer). Excellent customer service skills including ability to greet people in a warm and friendly manner.

Preferred knowledge in the use of medical terminology and insurance, preferred customer service background. Electronic Medical Record (EMR) experience.


Hours per pay period: 80

Hours: Varies

Afternoons, evenings and weekends.

Bilingual (Spanish) preferred.

Shift and Job Schedule

Job Shift: All, Job Schedule: Full-Time

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.