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Medical Assistant Lorain Family Medicine Mercy Health in Lorain, OH at Mercy Health

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lorain, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary

This position works within the scope of the Medical Assistant practice, and in alignment with standards of excellence and quality, provides patient care under the direction of the provider. Also performs accurate front desk workflows in the physician practice setting, while maintaining a high level of professional customer service.


Under the direction of the provider, contributes to the completion of a comprehensive assessment and documentation of patient/family needs. Identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the medical assistant role.

Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice. Understands how to troubleshoot issues and escalate problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of excellence in care in all interactions, for both internal and external customers.

Maintains necessary certifications as needed including annual required competency skills, utilizing these as resources for patient/family teaching and education under the direction of the provider.

Maintains a safe and supportive environment, by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

Maintains skills for cross training to meet patient care and day to day operational needs, including performs accurate front desk workflows in the physician practice setting, including but not limited to: patient registration, scheduling, phone triage, cash handling and check-in/check-out. This may include travel to other facilities for Mercy Health providers, or adjusting hours to meet patient care needs as directed by the manager.

Qualifications - Minimum


Required Minimum Education:

High School Diploma or GED

Preferred Education:

2 year Associates Degree

Specialty/Major: Medical Assisting


Required: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.


Must have graduated from a Medical Assisting program or have at least 3 years of direct medical assisting experience in a physician practice or ambulatory setting within the last 5 years. Would accept current CMA or RMA licensure in lieu of education.

 Fluency in Spanish preferred.

Computer Skills, Verbal and written communication skills. Ability to type 25 wpm required.

Electronic Medical Record (EMR) experience.


Hours per pay period: 80

Hours: Varies

Rotating: Afternoons, evenings and weekends.

Shift and Job Schedule

Job Shift: All, Job Schedule: Full-Time

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.