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Coordinator Support Services Technician New Vision Laboratory PRN in Lima, OH at Mercy Health

Date Posted: 7/13/2018

Job Snapshot

Job Description

Job Summary

Functions proficiently in the collection and processing of biologic specimens within predetermined guidelines; establishes a professional relationship with patients; communicates effectively with other health care personnel; interprets test requests; handles phone inquiries and gives information to callers, and schedules appointments for stimulation tests. Is proficient/accurate with patient information.  Functions as a technical support person in the urgent care. Rotates in all off-site locations as needed.

Essential Duties and Responsibilities

Performs specimen collection according to Standard Operating Procedures (SOP). 

Processes and distributes specimen to proper location.

Follows established test protocols according to SOP. 

Able to identify available resource material independently. 

Provides collection instruction and information to patients.

Listens and responds to patient needs.  Respects patients' confidentiality and privacy.  Treats patients and families with compassion.  Adapts communication to meet patient needs.  Manages difficult or emotional patient situations.

Performs collections on all age groups and degrees of difficulty.  Demonstrates knowledge of growth and development.  Is able to conduct age-appropriate assessment and provide age-appropriate care.  Uses appropriate communication techniques and recognizes age-specific responses to treatment.

Is able to assess emergency situations and respond calmly and quickly following the standard operating procedures.  Displays teamwork during emergencies.

Checks orders for accuracy. 

Dates and initials lab documents. 

Identifies/corrects duplicate and erroneous orders. 

Able to give and receive accurate information. 

Handles telephone inquiries. 

Gives information to callers or able to route call to the appropriate source. 

Demonstrates verbal and written instructions or asks for clarification. 

Prioritizes and dispatches samples order and containers.

Follows established test protocols according to SOP. 

Produces accurate results. 

Follows up and documents discrepancies of unexpected results. 

Understands equipment operation. 

Maintains equipment in working order.

Performs computer entry of requests. 

Has good working knowledge of the powerchart system.

Documents, verifies and releases results according to procedure and priority. 

Runs pending list for incomplete work. 

Dates and initials lab documents.

Follows attendance and punctuality guidelines. 

Attends required meetings and in-service programs. 

Maintains current certifications and completes mandatory annual education.

Participates in performance improvement efforts. 

Strives to increase personal productivity.

Develops efficient work methods. 

Seeks ways to improve systems and services. 

Focuses on achieving patient satisfaction.

Demonstrates technical skills and knowledge. 

Exhibits ability to learn and apply new skills. 

Assists nursing staff by taking vital signs, cleaning patient rooms, applying splints, and assisting with procedures as able.

Keeps skills and knowledge current. 

Pursues continuing education. 

Acts as a resource in phlebotomy and specimen processing.

Displays courtesy and sensitivity.  Manages difficult or emotional customer situations.  Responds promptly to customer needs.  Solicits customer feedback to improve service.

Schedules time off in advance.  Begins working on time.  Keeps absences within guidelines.  Ensures work responsibilities are covered when absent.  Arrives at meetings and appointments on time.

Balances team and individual responsibilities.  Exhibits objectivity and openness to other's views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Puts success of the team above own interest.

Complies with and supports departmental policies and changes.  Is willing to learn new techniques and procedures.  Cooperatively adjusts to necessary job assignments and schedule changes.  Accepts criticism and feedback.  Changes approach or method to best fit the situation.

Follows policies and procedures.  Supports affirmative action and respects diversity.

Practices the Core Values - Excellence, Human Dignity, Justice, Mercy, and Sacredness of Life Service.  Adheres to rules regulations and policies.  Understands and respects patient rights.  Performs duties in and ethical manner and operates within scope of position.

Identifies problems in a timely manner.  Gathers and analyses information skillfully and is able to develop alternative solutions.  Resolves problems in early stages.  Works well in group problem solving situations.

Ensures clean and safe patient environment.  Practices infection control a Universal Precautions.  Cleans, organizes and stocks work area, chairs and carts.  Uses equipment and materials properly.  Identifies and reports hazards.  Handles hazardous and infectious waste properly.

Performs all duties, with or without accommodations, listed in the Physical Demands section of this job description.

Qualifications - Minimum


High school diploma or general education degree (GED) One year experience as a phlebotomist performing infant, child, and adult phlebotomy is preferred.  Medical terminology course.

Certified or eligible for phlebotomy certification


Hours per pay period: Contingent

Shift and Job Schedule

Shift: All

Job Schedule: Contingent

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.